Shipping policy

This Shipping Policy applies to all orders placed on our Armonello store. For information related to returns/refunds and general terms, please also see our Return & Refund Policy and our Terms of Service.

Service Areas

We currently ship to the EU, UK, and USA. We reserve the right not to ship to remote areas where carrier surcharges are excessively high; in such cases, we may propose alternatives or cancel and refund the order (even after the order has been received) prior to shipment.

Shipping Rates

Shipping charges are automatically calculated at checkout by our shipping apps based on destination, order weight/volume, and selected services.

Estimated Transit Times

  • Italy: 24–48 hours (business days)
  • Europe: 2–3 business days
  • United Kingdom: 2–3 business days
  • United States: 2–4 business days

These times are carrier estimates and may vary due to factors beyond our control (customs, weather events, seasonal peaks, etc.).

Order Preparation & Cut-Off

  • Cut-off: orders received by 12:00 (local time in Pistoia) are handed over to the carrier on the same day; otherwise on the next business day.
  • Orders are not processed on weekends or public holidays.

Carriers & Services

Standard service (selected at our discretion based on destination, weight, and performance):

  • Italy: BRT, GLS, SDA
  • EU: DPD, DHL, FedEx
  • UK: DHL, FedEx
  • USA: DHL, FedEx

For security and traceability, we require a signature upon delivery.

Duties, Taxes & Incoterms

We ship under DDP (Delivered Duty Paid) where applicable: import duties and taxes are covered by us. For intra-EU shipments, VAT is handled according to applicable regulations.

Addresses & Non-Served Areas

  • PO Boxes / Lockers: not accepted. If provided, the order is considered to have an invalid address and may be cancelled or incur additional handling costs.
  • Incorrect address / recipient absent / undeliverable: if a parcel is returned to sender or must be re-shipped due to incorrect data or customer-related delivery issues, costs are borne by the customer.

Tracking

After dispatch, you will receive an email with tracking details generated by Shopify. Please monitor the shipment and ensure someone is present to sign upon delivery.

Damaged or Lost Orders

Damaged Orders

  • If your order arrives damaged, contact us within 48 hours of delivery at info@armonello.com and attach clear photos/videos of the outer packaging, label, and item.
  • For the carrier claim to be opened, your report and documentation must be submitted no later than 7 days from delivery.

Lost Orders

  • If your order appears lost or is not delivered within the estimated window, please contact us as soon as possible and no later than 7 days from the expected delivery date so we can investigate with the carrier.

Once the claim is validated, we will proceed with a replacement or refund subject to availability and in accordance with our Return & Refund Policy.

Failed Delivery & Re-Shipments

If delivery fails due to recipient absence, refusal to sign, incomplete/incorrect address, or lack of cooperation with the carrier, any storage, return, and re-shipping costs will be charged to the customer.

Changes to this Policy

We may update this Policy for operational or regulatory reasons. The current version is always available on this page. For matters not covered here, please refer to our Terms of Service and Return & Refund Policy.

Shipping Support

Email: info@armonello.com
Phone: +39 334 796 1875